Welcome to Adviser Online

Who are we?

ING DIRECT in Australia is wholly owned by ING and is part of the world's largest direct bank. We officially launched in 1999, bringing something completely unique to the Australian banking landscape: we created the high- interest savings category with the launch of our Savings Maximiser account and provided savings and home loans via a branchless banking model.

In 2012, ING DIRECT launched Living Super, Australia's first balanced superannuation option with no administration or management fees for all Australians. In 2015, we launched our Living Super Adviser Portal to you, providing you with an efficient, streamlined approach to completing tasks on behalf of your Living Super clients, including access to comprehensive reporting.

ING DIRECT has continued to reinvent the way Australians bank by delivering simple, straightforward, and good-value products. This is evident in our Net Promoter Score (NPS), where we are consistently ranked number one by our customers. NPS measures advocacy: a customer's likelihood to recommend.

With a clear strategy to become the primary bank for our customers, we believe we have created a strong foundation for this strategy to become a success story.

Why join us?

ING DIRECT has been in the adviser distribution space for over 5 years. Our simple approach is part of the reason why our Adviser sales team is such a success story. In a short period we now have over $3 billion in savings funds under management with approximately 2,400 accredited Advisers.

With more than 950 employees, our strong customer focus is reflected in our workplace. It's exciting, challenging and continually evolving. As a business we like to do things differently and we encourage our staff to do the same.

Contact us

Adviser services team

Monday-Friday: 8:30am-6:00pm