Welcome to Adviser Online

Who we are?

ING DIRECT is part of ING, a global financial institution of Dutch origin offering retail banking, investments, insurance and retirement services. With more than 80,000 employees it serves over 61 million private, corporate and institutional customers across 40 countries in Europe, North America, Latin America, Asia and Australia.

ING DIRECT in Australia is wholly owned by ING and is part of the world's largest direct bank.

ING DIRECT officially launched in 1999 bringing something completely unique to the Australian banking landscape - it created the high interest savings category with the launch of its Savings Maximiser account and provided savings and home loans via a branchless banking model.

In 2010, ING DIRECT shook the transactional banking space with the launch of Orange Everyday - a transaction account with no monthly account keeping fees and no ATM fees (in Australia) when customers deposit $1,000 or more per month from an external account into their Orange Everyday.

In 2012, ING DIRECT launched Living Super, Australia's first balanced superannuation option with no administration or management fees for all Australians. Now in 2015, we are launching our Living Super Adviser Portal to you. Providing you with an efficient, streamlined approach to completing tasks on behalf of your Living Super clients including access to comprehensive reporting.

ING DIRECT has continued to reinvent the way Australians bank by delivering simple, straightforward, and good value products. This is evident in our Net Promoter Score (NPS), where we are consistently ranked number 1 by our customers. NPS measures advocacy: a customer's likelihood to recommend.

With a clear strategy to become the primary bank for our customers, we believe we have created a strong foundation for this strategy to become a success story.


Why join us?

ING DIRECT has been in the Adviser Distribution space for over 5 years. Our simple approach is part of the reason why our Adviser sales team is such a success story. In a short period we now have over $3 billion in savings funds under management with approximately 2,400 accredited Advisers.

With more than 950 employees, our strong customer focus is reflected in our workplace. It's exciting, challenging and continually evolving. As a business we like to do things differently and we encourage our staff to do the same.

Contact us

Adviser Services Team

Monday-Friday: 8:30am-6:00pm